Terms and Conditions


Please read the ContentYak Terms and Conditions to which you and everyone and every entity using Our Service agrees to be legally bound (including but not limited to Admin, Client, Writer, Editor, and all others not directly specified or those known or unknown who are accessing Our website(s) and/or any pages located at www.ContentYak.com and/or its subdomains):

Our Terms and Conditions use the following words to describe the business that is ContentYak: "We", "Our" or "Company".

Our Terms and Conditions use the words "Client" or "You" to indicate and refer to any individual or entity that inquires about or buys the services of the Company.

In using this website, You agree that You have been properly informed of the rules and policies published on this website by the Company, which are clearly labelled and readily available to review under Our Terms and Conditions and Privacy Policy and Confidentiality Policy pages on Our website(s).

You also agree to comply with Our Terms and Conditions and Privacy Policy and Confidentiality Policy and accept full and exclusive responsibility for all actions performed  anywhere on this website through the use of your Client account or accounts or passwords or in any other manner or means, known or unknown.

We use the words "Admin", "Writer" and "Editor" to indicate regular employees and casual unsecured freelancers of the Company who are available for payment to assist with orders, answer questions, complete orders, ensure customer service, complete transactions and perform any other actions or offerings authorized by the Company.

We strongly recommend that any Client, Writer, Editor and/or other user, known or unknown, review all policies of the Company. It is the responsibility of the Client, Writer, Editor and any other user, known or unknown, to ensure they each understand the policies of the Company in order to safely, easily and successfully use Our Services and Our website.

We use the words "Product", "Service" and "Services" to indicate any and all of the different types of writing tasks and other nonspecific content creation, revision, curation or other services or offerings, known or unknown, now and in the future, made available by the Company.

Our Services

ContentYak provides a variety of Services related to writing and original content creation for business and individual needs through Our website(s), and/or at ContentYak.com and/or its subdomains.

Through contacting the Company and/or by using the website ContentYak.com and/or its subdomains and associated websites, all Admin, Client, Writer, Editor and other known or unknown users agree that they fully understand Our Terms and Conditions, along with any and all rules and requirements mentioned or not mentioned, in the transaction and/or purchase of Our Services.

How We Work

Accepting the Terms

When You contact the Company or visit Our website(s) You automatically accept that You are governed by Our stated Terms and Conditions detailed here as the limit and extent of reasonable expectations of transaction between the Company and/or Client and/or Writer and/or Editor and/or any other entity, stated or not stated, known or not known, using ContentYak.com and/or Our website(s) and/or Our Services.

We provide the Client, Writer, Editor and all others, known or unknown, with Our Terms and Conditions. The Client, Writer, Editor and all others, known or unknown, are required to read, agree to and follow all Terms and Conditions, plus all other policies, written or unwritten, mentioned or not mentioned, by the Company and on Our website(s).

The Admin

The Admin is here to serve! We keep top of mind in all transactions and communications that the Client, Editor and Writer are a team working toward the same goal: satisfying You. We want to make this easy for You. We're here to simplify your content planning and keep your content creation needs on time and on budget. Admin will assist in the completion of this goal.

The Admin is an employee of the Company. The Admin agrees to follow the Client instructions as long as those instructions are deemed to be clear, concise and in good faith as determined by the Admin and they do not violate Our Terms and Conditions or Privacy Policy or Confidentiality Policy.

The Admin has final approval for all Product deliveries and payment releases. The Admin will resolve all and any disputes regarding all matters that may arise from the use of Our Services whether in person, online or by any other means, including matters and disputes related to intellectual property rights, fees, payments, memberships, accounts, access, refunds, reimbursements, discounts, expenses, costs, copyright, deadlines and/or delivery times that arise between the Company and/or the Client and/or the Editor and/or the Writer and/or all others mentioned or not mentioned, known or not known.

The Client

The Client pays the Company directly for all Company services provided to the Client. The Company agrees to follow the Client instructions as long as those instructions do not violate Our Terms and Conditions or Privacy Policy or Confidentiality Policy.

The Client must order Our Services by creating and using a free and secure account on Our website(s).

The order process begins when the Client starts an order by entering the required information into the online order form on Our website.

The Client will be asked to provide additional order details and budget range as part of the account creation process. The Client will approve Our creative brief outlining the Client Service needs.

The Client will signal acceptance and secure production of the Service by depositing funds through our PayPal account. Funds remain locked until Client approves release of payment for Services or until 15 working days have passed since delivery of Product with no response or contact from the Client.

The Client receives both Our completed Product and the copyright to that Product upon payment. We waive all rights to the copyright and have no ownership or responsibility for the Product after the Client payment has been made and accepted by the Company. You are free to use the provided Product in any way You feel is appropriate, safe and legal.

The Editor

The Editor is paid for Services by the Company and not by the Client. The Editor may be either an employee of the Company or a contractor to the Company. The Editor agrees to follow the Client instructions as long as those instructions do not violate Our Terms and Conditions or Privacy Policy or Confidentiality Policy.

The Editor will review all new orders and contact the Client for confirmation of requirements and budget.

The Editor will develop a detailed creative brief to ensure the Writer understands the requirements of the Service and is able to deliver on time. The Editor will have the Client approve the creative brief.

The Editor will assign a minimum budget for the Service and post the creative brief for writers to bid on.

The Editor will make known and recommend to the Client one, two, three, four or five of the best Service providers available in an effort to streamline the Product creation process and to assure the Client needs.

The Editor will review all completed Services before delivery to the Client. The Editor will make certain the Product meets Client specifications, proofread the completed Product, ensure original content with no plagiarism, confirm completion and Client approval plus initiate transfer of Product to Client and notify Admin to release payment on all completed orders to the Writer and to Us.

The Writer

The Writer is paid for Services by the Company and not by the Client. The Writer may be either an employee of the Company or a contractor to the Company. The Writer agrees to follow the Client instructions as long as those instructions do not violate Our Terms and Conditions or Privacy Policy or Confidentiality Policy.

The Writer will search new orders on Our website(s) and bid on Services that are within their knowledge base and creative ability. The Writer will bid to complete new orders and will be the successful bidder when the Client accepts their specific bid.

The writer agrees to complete the Service for the amount of the accepted bid less any fees, charges, or commissions payable to the Company. The Writer understands and accepts that the Editor and/or the Client can refuse the Product if it does not meet expectations.

The Writer will send completed Product to the Editor for approval before the completed Product is sent to the Client by the Editor.

The Writer will receive payment for Services once the Editor and the Client have accepted the final Product.

When Product is not accepted by the Editor or the Client, the Writer can revise and resubmit for approval. The writer will not be paid for Service or will be partially paid for Service, as determined by the Admin, when said Service is not accepted by the Editor and/or the Client and the Writer will not or does not revise and resubmit the Product.

Revisions

We provide revisions on all payment-guaranteed orders. When the Client has guaranteed payment of Our Services by directly depositing the required Service costs and fees into Our secure PayPal account system, the Client can ask us for free revisions if they are not satisfied with the end Product because the end Product does not meet the creative brief that is approved by the Client and provided by the Editor to the Writer.

If revisions significantly increase the size and/or scope of the previously agreed upon creative brief and end Product, the Client agrees that the Company can and will assign what We consider to be appropriate charges for the additional scope of Services.

Revision requests by the Client will be accepted up to 10 business days after delivery of the Product to the Client. After 10 working days have passed since Product delivery, it is assumed that the Client is satisfied and that Admin can complete the transaction and close the bid, including the release of payment from the Client to the Company without further notice or contact being required.

All revision requests will be fast-tracked and completed within an allotted time set by the Admin or by the Editor. The Client agrees to accept the revision timeline as set by the Admin or the Editor. Both the Admin and the Editor will strive to always meet the revision needs and timeline of the Client.

Refunds

When the Client requests a refund before We begin work on the order, a complete refund will be provided to the Client by the Admin less applicable transaction charges as determined by the Admin. The Client agrees to pay all and any transaction fees deemed applicable by the Admin.

When a refund is requested but work has already begun, the Company will refund the balance of payment for the Client less the dollar amount required to pay for work already completed on the Client project as determined by the Admin. The Client agrees to accept the Admin decision on refundable amounts.

The Client may ask for a refund when not completely satisfied with Our Product. When this happens, the Admin will seek to address Client concerns and provide completed Product that better meets the Client needs. If resolution is deemed not possible, the Admin will determine the appropriate refund amount based on complaint type, work completed and the applicable transaction charges. The Client agrees to accept the Admin decision on refundable amounts.

All users agree to our clearly posted Money Back Guarantee statement.

Accounts

All user accounts are the sole responsibility of the account creator be it Client, Editor, Writer, or any other entity.

The creation and use of individual Client and/or Editor and/or Writer and/or others, known or not known, accounts is solely the responsibility of the user creating the account on Our website(s).

All users of Our website(s) and Services agree to ensure and maintain confidentiality of their account(s), their password(s) and to restrict access to any computer or device that could allow unauthorized access to their personal account(s).

The Client and/or Editor and/or Writer and/or others, known or not known, agree to accept full responsibility for all activities occurring on Our website(s) that use the Client and/or Editor and/or Writer and/or other known or not known account(s) and/or password(s).

Disclaimers

The Client and/or Editor and/or Writer and/or others, known or unknown, use Our Services and Our website(s), including ContentYak.com and its subdomains, at their risk. The Company owns this website(s), including ContentYak.com and its subdomains, and is entitled to provide or restrict access to Our website at any time and for any reason regardless of user status.

The Client and/or Editor and/or Writer and/or others, known or not known, expressly understand and agree that any use of Our Services is solely and wholly at their own risk and that the Services are only provided as is and as available.

The Company does not warrant or represent to the Client and/or Editor and/or Writer and/or others, known or unknown that: The use of Our services will meet needs or requirements; the use of Our Services will be uninterrupted, secure, timely or error-free; the information obtained as a result of using or reviewing Our Services will be accurate or reliable at all times.

Limitation of liability

The Company works hard to provide all users with a safe and problem free website(s). However, some issues may not be within our control or understanding.

Any person or entity, known or unknown, using Our website(s) and/or downloading from Our website(s) and/or receiving files and/or email of any kind from Our website(s) and/or from ContentYak.com and/or its subdomains accepts all risks and responsibilities of their actions and fully agrees that the Company has no liability of any sort or for any reason even if it can be proven that the Company is at fault.

If a person or entity, known or unknown, should have problems of any sort as a result of visiting and/or downloading content from Our website(s), the Company will not be responsible for any resulting direct, indirect, incidental, consequential, special and/or exemplary damages, and/or any damages whatsoever, arising from the use, misuse, inability to use, and/or performance of this web site and/or Our Services by any means, even if the Company has been advised in advance of the possibility of such damages including but not limited to physical damage of computers and/or resulting in any information lost.

The Client and/or Editor and/or Writer and/or others, known or not known, further agree that no information or advice, written or verbal, obtained by the Client and/or Editor and/or Writer and/or others, known or unknown, from the Company and/or through and/or from our Services shall create any warranty not expressly stated in Our Terms and Conditions.

Non-Waiver

From the moment a user visits Our website(s) including ContentYak.com and its subdomains and reads the information provided or uses Our Services, the agreement between the Company and the Client and/or Editor and/or Writer and/or others, known or unknown, is considered valid, and all Terms and Conditions along with all rules and policies will be respected and followed.

Severability of Terms

If any regulation from Our Terms and Conditions is determined as unenforceable or inactive because of any court order or decree, that regulation's demise will not impact in any way the remainder of Our Terms and Conditions and/or PrivacyPolicy and/or Confidentiality Policy and/or other site rules that have not been included and considered unenforceable or inactive by court order or decree.

Change of Terms and Conditions 

As determined by the Company, We have the right to alter these Terms and Conditions at any time and without notice. All users of Our website(s) including ContentYak.com and its subdomains should regularly review and understand the Terms and Conditions and Privacy Policy and Confidentiality Policy by which all users are fully bound, including any changes or updates.